Dear Customer,
Thank you for choosing us. We are privileged to serve you.!!
Global Money Exchange Company (GMEC) is a trusted household name in Oman’s remittance and currency exchange industry. GMEC was incorporated in the year 2000 and started the operations in 2002 with a single branch at Ruwi. Since then, we have grown into the largest exchange company in Oman, with an extensive network of 56 branches. Our sizable market share and reputation as a strong player in the remittance industry speak to our commitment to delivering reliable and efficient services to individuals and businesses alike. At the forefront of our service offerings is Global Pay/Global Pay Business, a comprehensive mobile payment platform that enables seamless and secure financial transactions.
This is a Privacy Notice for Global Money Exchange Co LLC (doing business as Global Pay and Global Pay Business) ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Global Pay/Global Pay Business: A comprehensive digital payment platform enabling seamless transactions and integration across:
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. With the acceptance of our Terms and Conditions, End User License Agreement and Privacy Policy, you explicitly provide us your consent to collect and process the data as mentioned in this policy. If you do not agree with our Terms and Conditions, policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at globalho@globalmoneyexchange.net
In this policy the below words have the meaning as explained:
Personal information you disclose to us
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. When the Customer registers with us for the first time on the platform or uses the services, we collect the data such as name, date and place of birth, present address, source of funds, name of employer or business, contact numbers, email address, ID number and ID expiry date to comply with AML Law 30/2016.
Personal information provided by you: The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect based on the availed services may include the following:
Payment Data: We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled by Omannet. We are storing your payment instrument data in tokenized format shared by Omannet.
Application Data: If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
We obtain and process your information in line with the guidelines of Personal Data Protection Law, promulgated by Royal Decree 6/2022 (PDPL), Sultanate of Oman. We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
When the Customer uses our Mobile application, we collect information sent to us by the Customer’s mobile phone in order to provide the Customer with the usage of the platform and to help us personalize and improve the Customer’s experience.
We may share information in specific situations described in this section and/or with the following third parties. We may need to share your personal information in the following situations:
When the Customer uses our Mobile application, we collect information sent to us by the Customer’s mobile phone in order to provide the Customer with the usage of the platform and to help us personalize and improve the Customer’s experience. Users can not opt out of the data sharing with the third parties.
We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). The data retention period as per the Central Bank of Oman is at least 10 years:
No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us apart from the requirements as per the statutory guidelines. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
The protection of the Customer’s personal data, in paper and electronic format, is imperative to us and we take judicious steps to protect it from misuse, loss, alteration, and unofficial revelation by setting up physical and technical security measures. We are bound to keep the Customer’s KYC (Know Your Customer) and transaction records for a minimum 10 years in adherence with the requirement of the Central Bank of Oman.
We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Both physical and technical security measures are implemented to protect customer data from misuse and unauthorized access. Our Mobile application is:
Below are some general security policies of the application:
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
* JWTs are self-contained, stateless tokens that carry all the necessary information for authentication and authorization within the token itself.
You may view all the user information, change few user information (e.g. email ID, deletion of beneficiaries added through app etc.), or request to terminate your account depending on the laws of Sultanate of Oman.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable laws, you have the right to withdraw your consent. You can withdraw your consent by visiting us at any of our branches in the Sultanate of Oman. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
The data obtained from Mala’a registry i.e. Personally Identifiable Information, cannot be changed or deleted by the user. If you would at any time like to terminate your account, you can: Visit us at any of our branches in Sultanate of Oman
Global Pay/Global Pay Business customer consent for account Deletion
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our database to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements as well as well data retention requirements.
If you have questions or comments about your privacy rights, you may email us at gmecho@globalmoneyexchange.net
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
Data Collection: The personal and financial data collected from users of the Global Pay and Global Pay Business mobile applications includes information such as names, contact details, payment information, transaction history, and device information.
Usage of Data: Collected data is used within the mobile applications for purposes such as processing transactions, verifying user identities, complying with legal requirements, providing customer support, and enhancing user experience through app improvements and personalization.
Data Sharing: User data may be shared with third parties, including payment processors, service providers, and regulatory authorities. The policy outlines the conditions under which data is shared.
Security Measures: Mobile application employs security protocols to protect user data. This includes encryption, secure authentication methods, and regular security audits to prevent unauthorized access, data breaches, and other cyber threats. User does not have the right to correct or delete their Personally Identifiable Information (PII) within the mobile applications other than accessing those to view. Any amendment of PII needs to be done in National ID first. User may proceed for re-KYC to update those changes in mobile application.
Cookies and Tracking: Our mobile applications use cookies and similar technologies to track user activity. This helps with session management, analytics, and personalization. Cookies are used in the context of managing user sessions to provide seamless experience. Communication with server is over HTTPS only.
Users will be informed of any changes to the privacy policy through notifications or prompts within the mobile application. The updated policy will be available for users to view to ensure they are aware of the latest terms.
We will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, you will be informed through notifications or prompts within the mobile application. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may contact at:
Data Protection Officer
Global Money Exchange Company LLC
Corporate Head Office, Muscat
PB 726, PC 131, Ruwi
Muscat, Sultanate of Oman
Email: globalho@globalmoneyexchange.net
Contact Number: +968 9983 8325
Landline: +968- 24799454